Helaman Tours only asks for a deposit in order to secure the reservation. That deposit is non-refundable and the rest of the balance is due on the day of the tour.

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Refund & Cancellation Policy​

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• We only ask for a deposit in order to secure your reservation. Deposits are non-refundable.

• No show = no refund

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Cozumel Tours

 

Payments are fully refunded due to Ships not calling port for any reason. However, you will have to let us know between 24 hours before the day of the tour. If you let us know on the same day of the tour, we are keeping the deposit ($100 dollars) and refunding the rest of the money. 

If you already booked your tour and paid for the whole amount, and you decide to cancel; you will have to let us know between at least 24 hours to be able to refund the money. The deposit ($100 dollars) is not refunded if you cancel on the same day of the tour. 

 

Costa Maya Tours

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A payment of the whole amount of the tour is required. If you decide to cancel the tour, you will have to let us know between 24-36 hours before the tour and you will be half or fully refunded. 

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Tour Changes

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If you would like to reschedule the tour, you will have to let us know between 36-48 hours before the day of the tour. There is not charge for this.

 

 

Airport/Hotel & Parks Shuttle Service  

You are not require to pay for the Shuttle Services until the day of the service. If you want to pay in advance, you can do it and if you want to cancel for any reason, you will have to let us know between 36-24 hours before the day of the service. We will refund the full amount.

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